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Freshers Hiring For Customer Service Associates @ "Amazon" in Pune
About Company
Name: Amazon
Website: www.amazon.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Pune
Walk-in On 25th to 28th Apr 2017 Between 11:00 AM to 03:00 PM @ Pune
Job Description:
Customer Service Associates
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
willing to work in 24*7 shifts.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written
response.
Work successfully in a team environment as well as independently.
Computer Knowledge/Skills:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business - as much as 60 hours a week, most often
occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.
Venue Address
Amazon Development Centre India Pvt. Ltd,
Behind Inorbit Mall, B-2, Pune Nagar Rd,
Somnath Nagar, Wadgaon Sheri, Pune 411014.
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