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Fresher/Exp Hiring For Customer Service Associate @ "Amazon" in Pune
About Company
Name: Amazon Development Centre (India) Pvt Ltd
Website: www.amazon.com
Job Details:
Education: 12th/Any Graduate
Experience: 0-5 Years
Job Location: Pune
Walk-in On 22nd to 26th March 2016 Between 10:00 AM to 3:00 PM @ Pune
Job Description:
Customer Service Associate
Candidate should possess Minimum Any graduate/ PG is eligible to apply from a recognized
University or Institution.
Excellent customer service skills, including maintaining focus on the customer issue amidst a
bustling, fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including daily schedule as assigned
Flexible with working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as dictated by business need; as much as 60 hours a week, most often
occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills
Effective problem solving skills including decision making, time management & immediate
prioritization of tasks as assigned
Excellent communications skills (Written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills-- ability to clearly understand and state the issues customers present
Ability to concentrate follow customer issue without distraction to resolution
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written
response
Work successfully in a team environment as well as independently
Computer knowledge/ Skills
Ability to use a desktop computer system
Note: Please carry resume, passport size photograph and one ID proof for interviews.
Candidates applied in the last 6 months, can ignore
Venue Address
Amazon Development Centre India Pvt. Ltd.
Trion IT Park, Survey No.: 35, 1 Ahmednagar Road,
Behind Inorbit Mall, Vadgoan Sheri, Pune - 411014
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