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Fresher/Exp Hiring For Customer Service Associate @ "Amazon" in Hyderabad
About Company
Name: Amazon
Website: www.amazon.com
Job Details:
Education: Any Graduate/12th
Experience: 0 - 5 Years
Job Location: Hyderabad
Salary: Rs. 1, 95,000 � 2,80,000/- per annum
Walk-in On 3rd to 7th July 2017 Between 10:00 AM to 03:00 PM @ Hyderabad
Job Description:
Customer Service Associate
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate
and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in
expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone and utilize a variety
of software tools to navigate customer accounts, research and review policies and communicate
effective solutions in a fun and fast-paced environment.
Additional Benefits: Transport Allowance, Sodexo meal vouchers, Night Shift Allowance, Over Time
Benefits, and Performance Incentives.
Willingness to work in 24�7 environment.
Desired Skills:
Communication Skills
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written
response.
Work successfully in a team environment as well as independently.
Good comprehension skills ability to clearly understand and state the issues customers present.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.
Computer Skills:
Ability to use a desktop computer system.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Customer Focus Skills:
Excellent customer service skills, including maintaining focus on the customer issue in a
fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business � as much as 60 hours a week, most often
occurring in the weeks surrounding the Christmas holiday season
Documents Required:
Updated Resume.
Passport size photograph.
Original Govt Photo ID Proof.
Venue Address
Amazon Development Centre India Pvt Ltd,
Raheja Mind Space, Building No. 9, 9th and 10th Floor,
Opposite to Westin Hotel,
Phase 2, Hitec City, Madhapur,
Hyderabad � 500081.
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