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Fresher Hiring For MS Associate Service Desk Analyst @ "Allscripts" in Pune

About Company

Name: Allscripts

Website: www.allscripts.com

Job Details:

Education: B.E/B.Tech/B.Sc/BA/ Others

Experience: 0-2 Months

Job Location: Pune

Job Description:

MS Associate Service Desk Analyst

The primary purpose of this role is to provide service desk support to client users and any other

duties as needed.
   
Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are

logged correctly and promptly allocated appropriately within the IT team.
   
Provides first-line technical support when handling calls, in order to provide time-of-call resolution

to less complex calls whenever possible.
   
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems

problems
   
Carries out a prescribed program of system performance monitoring, measurement, management,

and capacity planning for computer systems, to support a pro-active approach to meeting

changing system demands.
   
Assist in the maintainence of the Service Desk Knowledge Base.

Candidate Profile

BA or BS degree preferred or other relevant combination of training and experience.
   
0-2 years entry level to moderate experience in providing service desk support preferred
   
May be required to work off hour shifts or be assigned to an on-call rotation.
   
24/7 Support
   
Work is performed in a standard office environment with minimal exposure to health or
   
safety hazards.

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